If you have a question that isn’t answered here please do not hesitate to call Smart Independent Living Inc. at (613) 523-1717 or toll free (866) 743-6455.
Why have a Call Button at all, when I can call a neighbour or call 911 if I need help?
How is the Smart Link installed?
How do I know that the Smart Link is working?
After I push the Call Button, how will I know that help is on the way?
What if I press the Call Button by mistake?
Can two people in the home wear Call Buttons?
How comfortable is the Call Button when worn on the wrist?
How often should I wear my Call Button?
Can I wear my Call Button in the shower or bath?
How far away can the Call Button be from the Smart unit and still work?
Can I use my Call Button outside?
What happens if the power goes out at my home?
What happens if my Smart Link or call button has a low battery?
Why have a Call Button at all, when I can call a neighbour or call 911 if I need help?
There could be an accident or medical condition that prevents you from reaching the telephone, but the Emergency Call Button on your wrist is always within reach. Secondly, it can be difficult to remember phone numbers during an emergency. And third, we will keep calling until we get help.
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If no one is home we go on to the next person on the list you gave previously. We’ll call until we can get you help, and if we can’t reach someone nearby, or if you tell us you need an ambulance, then we’ll dispatch the paramedics to your home immediately.
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How is the Smart Link installed?
Smart Independent Living staff are experienced at installing the system. The installation, programming and set up of your account generally takes about an hour. All that is required in your home is an electrical socket and telephone outlet. A caregiver, relative or friend can also arrange to install the Smart Link. In this case our office will mail the system already preprogramed and help you over the telephone to install it, set the clock, and test the system.
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How do I know that the Smart Link is working?
There is an easy simple way to test your personal call button whenever you wish. The Smart system will also undertake a communication test every 24 hours.
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After I push the Call Button, how will I know that help is on the way?
When the call goes through, the Smart speakerphone is activated. Our trained staff will be able to call and speak to you over the speakerphone. If they do not
get a response or specific instructions from you, they will proceed to dispatch emergency help and call the contacts that you have given us previously.
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What if I press the Call Button by mistake?
If you accidentally press the Call Button, you may cancel the call by pressing the green STATUS button on the Smart unit. You may receive a telephone call before you can cancel – in that case simply tell the operator that it was an error. If you don’t cancel the call in time, then when the speakerphone connects to a live person, tell them it was not an emergency.
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Can two people in the home wear Call Buttons?
Yes. Up to 24 Call Buttons can be used. Additional Call Buttons are available through the Smart Independent Living office.
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How comfortable is the Call Button when worn on the wrist?
It is as light or lighter than a watch. It attaches to your wrist with an elasticized watch band and you can adjust the fit anyway you want. You can also choose to wear your call button as a pendant or clipped to your clothes.
How often should I wear my Call Button?
You should always wear your Call Button, even when you are in the shower, bath or in bed. An accident or medical emergency can happen any time and if you are wearing your Call Button on your wrist, help is just a button-press away. The Call Button is safe to wear even in water.
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Can I wear my Call Button in the shower or bath?
Yes. The Call Button is waterproof. It has been tested waterproof to a depth of 1 meter for 30 minutes. It’s not designed for prolonged submersion, so don’t wear it swimming.
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How far away can the Call Button be from the Smart speakerphone and still work?
When you push the Call Button it sends a wireless signal to the Smart Link base unit. The exact range depends on the building materials and furnishings in the home, but the range is typically 295 liniar feet in each direction which covers most every home.
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Can I use my Call Button outside?
Absolutely. You will probably need to be within the 295 foot range of the base unit. You or your Smart representative can easily test your personal call button to determine the exact range in your particular location. If you push the call button while outside, the person answering the call will not be able to speak with you since the speakerphone is in your house. They will know that you pushed the call button and are in trouble and will proceed to contact emergency help.
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What happens if the power goes out at my home?
The Smart system is equipped with a rechargeable back-up battery which will power the base station that is in your house for 24 hours in the event of a power failure. Call Buttons are battery operated and good for 5000 presses, so it is highly unlikely to have a low battery for many years.
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What happens if my Smart Link or call button has a low battery?
The Smart Link and the call button are being continuously monitored for low battery conditions. We will contact you and arrange for any maintenance that is needed.
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